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Terms and Conditions

Thank you for visiting www.babycentral.com.hk. Please find below the terms and conditions that govern the use of this site. If you have any further questions please email us at [email protected]. 

Ordering 

When you place an order on the babycentral.com.hk website you will receive confirmation of your order and of dispatch via email. Please make sure that the email address you provide is correct and the mail account provided by you is working properly. 

Whilst we make every effort to ensure that product and price details are correctly displayed on the babycentral.com.hk website we cannot be held responsible for their accuracy. It is your responsibility to ensure that prior to placing an order you have checked the details of the products you order as they may have changed since you last viewed them on our website. 

All products displayed on the babycentral.com.hk website are subject to availability.

Prices and stock are not contractually confirmed until you receive the confirmation of dispatch sent to the email account provided by you. Any contracts or agreements formed between yourself and Baby Central Ltd through this website shall be governed and construed according to Hong Kong law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Hong Kong courts. 

  • If paying by credit card or PayPal, you will be charged immediately for your order.
  • If paying by bank transfer, your order will not be dispatched until we have identified your payment in our bank account. To facilitate this, please ensure that you use as reference the order number provided.
  • If paying by cash, goods will only be left with you once full payment has been received

 Refunds and Exchange Policy 

If the items you have ordered are unsuitable or damaged you must inform us within 14 days of receipt. Email our customer service on [email protected] detailing your Order ID and the item you wish to return or exchange. We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 14 days of receiving your email. Items returned outside these guidelines will only be subject to the management of Baby Central Limited. Unless the item is faulty, a refund will not be possible if the item/items arrive damaged. In these cases the items will be returned to you. 

For all returns, except where the item is faulty, you will be required to arrange and pay for all delivery costs including the return of the items to us. In the case where free delivery was offered on the original order, an additional $50 delivery fee may be payable to Baby Central Limited and which may be deducted from the refund amount. If returning items to us by post, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, we will arrange for an exchange. Baby Central Limited's decision is final.

 International Deliveries 

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from babycentral.com.hk, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country 

You agree to indemnify Baby Central Limited for any and all costs, fees and expenses incurred by Baby Central Limited as a result of the violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.